At Jaxon Treks, we strive to provide high-quality products for your adventures. If you receive a defective or damaged item, we offer a return and refund process under the following conditions:
1. Eligibility for Returns
- Returns are accepted only for items that are damaged, defective, or incorrect upon delivery.
- You must report the issue within 48 hours of receiving the product.
- The item must be unused, in its original packaging, and accompanied by proof of purchase.
2. Return Process
- To initiate a return, contact our support team at [email protected] with details and images of the issue.
- Once your request is approved, we will arrange for a pickup or provide return instructions.
- The returned item will be inspected before processing the refund.
3. Refund Policy
- Refunds are issued only for approved returns due to defects, damage, or incorrect items.
- Since we offer cash on delivery, refunds will be provided in the form of after successful verification.
- Refund processing may take 7-10 business days after the returned item is received.
For any questions or assistance, please reach out to us at [email protected].